We have a well-developed portfolio of documents, everything from File Notes, Fact Find (Questionnaires) to Strategy Request (Paraplanning request).

Quality processes produce quality outcomes. We all do it the same way.

Is continuous and everyone's responsibility. Doing things right the first time saves time provides peace of mind. There is no panic at file audit time! All Financial Planners attend quarterly Investment Committee and Responsible Manager meetings. Everyone has a voice on policy and procedures.

Our offshore paraplanning team produce good quality documents with short turn around times. This is a permanent cost effective solution to a big problem for many practices.

Kaplan is our preferred provider and we run regular in house and annual business retreats to ensure our licensed financial planners are up to speed.

Life in the post-coronavirus age is about maintaining quality relationships with our peers. We encourage monthly team social get togethers over lunch and other annual events such as Melbourne Cup and the Business Retreat.

Continuous monitoring is built into all documentation and advice processes. BT Services facilitate quarterly AFSL reviews and the Responsible Manager produces a very detailed quarterly compliance report. All Financial Planners participate in the quarterly AFSL/Responsible Manager meeting.